Our team of WordPress experts is ready to assist you with any questions or issues you may have.
Monday - Friday: 9am - 6pm EST
Saturday: 10am - 4pm EST
Sunday: Closed
Emergency support available 24/7 for critical issues.
Find quick answers to the most common questions about our WordPress management platform.
Adding a new WordPress site to your WPOcto dashboard is simple. Log in to your account, click on "Add New Site" in the dashboard, and enter your WordPress site URL. Our system will guide you through installing our lightweight plugin on your WordPress site to establish a secure connection. Once connected, you'll have full access to manage your site from the WPOcto dashboard.
If you're having trouble connecting to your WordPress site, please check the following:
If you've checked all these items and still can't connect, please contact our support team with details about your hosting environment and any error messages you're seeing.
Our backup system automatically creates secure, incremental backups of your WordPress sites on a schedule you define. Each backup includes your database, files, themes, plugins, and uploads. To restore a backup:
The system will then restore your site to the selected backup point. For large sites, this process may take several minutes to complete.
Updating your WordPress sites is simple with WPOcto:
Our system automatically creates a backup before applying updates, so you can easily roll back if any issues occur after updating.
WPOcto includes comprehensive security features to protect your WordPress sites:
You can view security reports for each site in the Security tab of your dashboard, and you'll receive alerts if any security issues are detected.
Our support team is ready to assist you with any questions or issues you may have with your WordPress sites.